Privacy Policy

We collect information you provide when placing an order or contacting us — such as your name, email address, delivery address and order details — and limited technical data (such as IP address and browser type) via cookies and analytics.

We use your data to process and deliver orders, respond to enquiries, provide customer support, comply with legal obligations, and (with your consent) send marketing communications.

We process data on the basis of contract performance (to fulfil your order), legal obligation, your consent (for marketing and non-essential cookies), and our legitimate interests in operating the business.

We use essential cookies to run the site and, with your consent, analytics cookies to understand usage. You can manage your preferences via the cookie banner or your browser settings.

We share data only with service providers who help us operate (e.g. payment and delivery partners) and where required by law. We retain personal data only as long as necessary for the purposes described or to meet legal requirements.

You have the right to access, correct, delete or restrict processing of your personal data, and to object to processing or withdraw consent. To exercise these rights, email info@definedlabs.co.uk. You may also complain to the Information Commissioner's Office (ICO).